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improving relationships

Decreasing Patient-Provider Conflict

The Toolbox contains a DPC Provider Manual with an orientation and suggestions for staff training, along with several training modules and quality improvement tools related to tracking and reducing conflict.

It also contains:

  • a brochure entitled decreasing conflict & BUILDING BRIDGES,
  • a pocket guide of the poster,
  • a CD-ROM titled DPC CONFLICT Interactive Training Program, and
  • a CD-ROM titled DPC Conflict Resolution Resources for Dialysis Professionals Program Documents.

For More Information

To access or download toolbox materials, Click on the following links located on the CMS Forum Website.

Project Overview

DPPC November 2003 Conference Report
DPC Introduction (Powerpoint)
DPC Provider Manual
DPC Final Report (June 2005)
DPC 2d Edition (2008)

Additional Resources

DPPC Building Bridges Poster
DPC Conflict Pathway
DPC Cultural Awareness Tips
DPC Quality Improvement Tracking
DPC Quality Improvement Tracking Tools – Examples
DPC Bibliography