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Facilitating the achievement of optimal wellness for renal disease patients

 

Bridging the Communication Gap

Communication Tools

Bridging the Communication Gap Handbook

This handbook is designed to assist dialysis facilities in developing effective communication between staff and patients.

The Patient Whisperer with notes- 2016

The ability to communicate with others is a powerful tool and gift. This program has the tools that will help you to have effective conversations. Conversations that will lead to positive relationships with your patients.

Download the slides in PDF

The Most Potent Medicine - Patient Article

Jim Dineen is a kidney patient, having undergone two years of hemodialysis, 1 year of home hemodialysis and a kidney transplant in 2003. Jim’s philosophy is that communication is really only as complicated as we want to make it.

DPC Toolkit

The Toolbox contains a DPC Provider Manual with an orientation and suggestions for staff training, along with several training modules and quality improvement tools related to tracking and reducing conflict.

DPC Facility Training Slides

Introduction to the DPC Toolkit

DPC Provider Manual

 

grievance call imageThe Bridge for communication is built on a relationship between staff and patients. Bridging the Communication Gap is designed to assist dialysis facilities in developing effective communication between staff and patients. Dialysis staff have many different goals when they interact with patients such as answering questions or concerns, giving the patient information about changes, addressing behavioral issues, helping patients avoid making unhealthy choices in treatment. The program is designed to present access to a number of training modules and resources that will assist facility staff in having the tools for effective communication. The tools presented in this program are based on Motivational Interviewing (MI) skills. The Bridge for Communications is built on a relationship between staff and patients. This training will assist staff in building that relationship to bridge the gap between patients and staff.

 


Webinar Recordings

Bridging the Communication Gap

Webinar Recording

Bridging the Communication Gap Survey

Building a Bridge to Better Communications

Webinar Recording

Presentation Slides

The Patient Whisperer - 2015

Webinar Recording
View the Webinar Recording on YouTube
Presentation Slides
Patient Whisperer Handout
Patient Whisperer Goals & Objectives

Two Simple Words’ Webinar - Motivational Interviewing

This one-hour webinar, presented by Craig Fisher, PhD, LCSW, uses two simple words and one powerful idea to give you some of the tools you need to help your patients make the changes they need to make for their good.
Patients come in different sizes, ages, and backgrounds. One thing they have in common is the need for them to make healthy choices to have the best quality of life possible. As dialysis professionals: how can we help our patients to see the things they need to see; to make the behavior changes they need to make and to make action plans that have a realistic chance to happen.

Webinar Recording
View the Webinar Recording on YouTube
Presentation Slides

Motivational Interviewing

A widely used counseling approach to promote change behaviors by exploring and resolving ambivalence. Although the training programs may be geared towards a specific topic, the techniques used are the same.

  • Helping the Patient Make Healthy Fistula Choices
    (Recorded on June 23, 2009)
    Provides staff with motivational tools to address barriers to AV fistulas as a vascular access choice.

Download Presentation Slides [PDF, 2.3M]
Download Presentation Handouts [PDF, 543KB]
Download Training Manual [PDF, 676KB]

Coaching

An approached used to help individuals identify goals and develop the skills need to acheive them. this model has been shown to be especially successful in peer-to-peer programs.

  • Fistula Coaching Program
    (Recorded on June 24, 2009)
    A model program from the development of a peer-to-peer traing program to address the barriers to AV fistulas a vascular access choice.


Fistula Coaching Program slides [PDF, 1.9M]
Download Patient Coach Handbook [PDF, 604KB]
Download Coordinator Guidebook [PDF, 607KB]